Terms

Updated on 29 August 2025.

Terms and conditions of purchase in the electronic store "MrBiceps" (b2b.mrbiceps.eu)

1. BASIC CONCEPTS

1.1. Electronic store – the electronic store located at [www.b2b.mrbiceps.eu](https://www.b2b.mrbiceps.eu).

1.2. Goods – food supplements, food products, sports equipment, accessories and other goods sold in the Electronic store.

1.3. Buyer – a person who purchases or orders Goods in the Electronic store and is their end user and/or creates an Account and uses other services of the Electronic store, i.e. 1) a capable natural person – a person of legal age whose capacity is not restricted in the manner established by the legal acts of the Republic of Lithuania; 2) a minor between the ages of fourteen and eighteen who has the consent of parents or guardians, except in cases where they are emancipated; 3) a legal entity; 4) duly authorized representatives of all the above persons.

1.4. Seller – (i) MB Biceps, registration address: Kauno g. 30-8, LT-03202 Vilnius, legal entity code 303114948, VAT payer code LT100008163415.

1.5. Account – the result of the Buyer's registration in the Electronic store – a digital space, the Buyer's profile and data account, in which all the Buyer's data, their purchase history, settings, consents and all other information related to the Buyer are stored.

1.6. Purchase – the quantity of Goods purchased by the Buyer together during one purchase in the Electronic store (Goods basket).

1.7. Gift voucher – an electronic gift voucher purchased by the Buyer during one purchase in the Electronic store.

1.8. Business day – every day of the week, except Saturday and Sunday and public holidays which have been declared non-working days in the manner established by the legal acts of the Republic of Lithuania. 

1.9. Rules – these rules for the use of the Electronic store ([www.b2b.mrbiceps.eu](https://www.b2b.mrbiceps.eu)).

1.10. Physical store – one of the physical stores operated by MB Biceps.

1.11. Courier service – the parcel delivery company engaged by the Seller, which delivers the Goods ordered by the Buyer.

1.12.Post office – AB Lietuvos paštas post office.

1.13. Parcel terminal – a parcel terminal belonging to or operated by a parcel delivery company or third parties, where the Buyer or their authorized person has the opportunity to collect parcels.

1.14. Privacy policy – the MB Biceps privacy policy, which is published online at [www.b2b.mrbiceps.eu](https://www.b2b.mrbiceps.eu).

1.15. Order – the order submitted by the Buyer in the Electronic store for the acquisition of the Goods.

2. GENERAL PROVISIONS

2.1. The Electronic store is oriented towards Buyers purchasing Goods or services to satisfy personal, family, or household needs unrelated to business or profession. Legal entities may order Goods in the Electronic store only for end-use purposes. The Seller reserves the right to restrict purchases having the characteristics of wholesale purchases, i.e. the Seller has the right to refuse to accept and/or fulfil the Buyer's order when the Buyer orders unusually large quantities of Goods in retail trade (regardless of whether the Goods are ordered in one order or several orders submitted within a relatively short period of time) and/or when the Buyer's order has other characteristics of wholesale purchase.

2.2. These Rules establish the general conditions for the use of the Electronic store. Relations not regulated by these Rules or regulated only in part are governed by the legal acts of the Republic of Lithuania.

2.3. By registering or submitting an Order in the Electronic store, the Buyer unconditionally confirms that they have duly familiarized themselves with the Rules and undertake to comply with them. The Buyer is not granted the opportunity to submit an Order in the Electronic store if they have not familiarized themselves with the Rules or do not agree with them. In cases where the Buyer partially or fully disagrees with all or part of the Rules, they must not click the "Register" button, otherwise it is considered that the Buyer evaluates and assumes the obligations and responsibility arising from this action and agrees with the Rules in their entirety.

2.4. The Seller does not assume any risk or responsibility and is unconditionally released from it if the Buyer has not partially or fully familiarized themselves with the Rules, even though they were given such an opportunity.

2.5. The Seller confirms that it is responsible for the sale of the Goods ordered in the Electronic store and the proper delivery of the purchased Goods, the quality of the Goods, the proper performance of the return conditions and the implementation of other rights and obligations of the Seller provided for in the legal acts.

2.6. The Seller has the right to amend the Rules. Amendments to the Rules come into force after their publication in the Electronic store and apply only to those Orders that the Buyer makes after the amendment of the Rules. The Seller will inform the Buyer of amendments to the Rules by e-mail and/or by providing information in the Account. If the Buyer uses the Electronic store in any way after the publication of amendments to the Rules, it is considered that they agree with all amendments to the Rules.

2.7. The Seller has the right, after warning the Buyer 1 (one) calendar day in advance, and immediately in the presence of objective reasons, to restrict the Buyer's use of the Electronic store or to cancel the Account, if the Buyer uses the Electronic store in essential violation of these Rules, in particular – by their actions or inaction creates a threat or causes damage to the Seller, other Buyers or third parties, or to the stability or security of the Electronic store.

2.8. The Seller has the right to change or suspend the functions of the Electronic store website, the layout of the elements on it, and to discontinue the operation of certain functions of the website.

2.9. The Seller has the right to suspend or completely terminate the operation of the Electronic store, having informed the Buyer in advance 1 (one) business day before, and immediately in the presence of objective reasons. In such a case, all rights and obligations provided for in these Rules or applicable legal acts related to already executed or ongoing Orders remain in force.

3. REGISTRATION IN THE ELECTRONIC STORE

3.1. A visitor to the Electronic store, in order to use the Electronic store (to become a Buyer), must create an Account by entering the data marked as mandatory in the registration field. The submission of these data is a mandatory condition for successful registration.

3.2. Upon successful registration, an individual Account is created, to which the Buyer can log in only by entering the e-mail address used during registration and the password they have created. 

3.3. The Buyer undertakes to keep the Account login data (password) safe and not to disclose them to third parties. The Buyer is responsible for keeping the login data provided to them safe, as well as for any actions (data transmission, submitted orders of goods, user comments, etc.) performed in the Electronic store after logging in to the Account and for the consequences arising therefrom. If the services provided by the Electronic store are used by a third party who has logged in to the Electronic store using the Buyer's login data, the Seller considers this person to be the Buyer. If the Buyer loses the login data, they must immediately inform the Seller using the Seller's contacts specified in these Rules.

3.4. The Buyer is responsible for ensuring that the data provided by the Buyer in the Electronic store is accurate, correct and complete. If the data provided by the Buyer in the Electronic store changes, they must update it. The Seller will in no case be liable for damage suffered by the Buyer and/or third parties due to the Buyer providing incorrect and/or incomplete personal data or failing to change and supplement the data when they change. If, when using the Electronic store, the Buyer submits the personal data of third parties, the Buyer is solely responsible for the legality of the submission and use of such data.

3.5. The Buyer has the right at any time to freely change, supplement the data in their Account or submit a request to the Seller to cancel their registration. After cancelling the registration, the Buyer loses the ability to use the Electronic store and to submit Orders in it. The Buyer regains the ability to submit an Order only after re-registering in the Electronic store

4. ORDERING OF GOODS 

4.1. In order to order Goods from the Electronic store, the Buyer must first log in to their Account. If the Buyer has not filled in the "My data" section in the Account prior to ordering the Goods, they must submit the data necessary for accepting the Order before finally confirming the Order.

4.2. In the Electronic store, the purchase–sale agreement is considered to be concluded from the moment when the Buyer, having formed the Purchase, having indicated the address of delivery of the Goods, having chosen the method of payment and having familiarized themselves with the Rules, the conditions of execution of the Order, and other additional information provided to them, clicks the "BUY" button.

4.3. Goods are considered ordered when the Buyer receives at the e-mail address indicated by them a confirmation that the Purchase has been confirmed. From this moment, the Purchase is transferred for execution, therefore the Seller does not have the technical ability to cancel it, change the goods in the Purchase or supplement it with new goods. If the Buyer wishes to withdraw from the concluded agreement or return the goods, this is done in the manner established in Clause 8 of the Rules.

5. DELIVERY AND COLLECTION OF GOODS

5.1. The Buyer may choose one of the following methods of delivery of the Goods, taking into account which goods the Buyer has ordered:

5.1.1. to collect the Goods from the Physical store;

5.1.2. to collect the Goods from the Post office;

5.1.3. to collect the Goods from the Parcel terminal;

5.1.4. to receive the ordered Goods via the Courier service at the address indicated by the Buyer within the territory of the Republic of Lithuania;

5.2. The terms of delivery of the Goods, the conditions of collection and the rates are specified in the Rules of delivery of the Goods (published online at [www.b2b.mrbiceps.eu](https://www.b2b.mrbiceps.eu)), which are an integral part of these Rules.

5.3. If the delivery of the Goods is impossible due to the fault of the Buyer (for example, the Buyer indicated an incorrect address, phone number or e-mail when ordering the Good(s), the Buyer or recipient cannot be found at the indicated address, etc.), the Seller informs the Buyer about this once using all available contacts of the Buyer and offers to specify the data and/or inform the Seller of the way in which the Seller may deliver the Goods to the Buyer. If the Buyer does not specify the data within 3 (three) months from the repeated reminder of the Seller, the Seller, having warned the Buyer 2 (two) business days in advance, disposes of the Goods ordered by the Buyer.

5.4. If the Buyer's basket of Goods contains at least one Good of which the Seller cannot deliver the desired quantity to the Buyer within the time limits specified in these Rules, the Seller shall immediately inform the Buyer about this at the e-mail address or phone number specified in the Account and shall indicate the possible delivery date of the Goods. If the Buyer does not agree with the changed delivery date of the Goods, they may withdraw the order. In such a case, the Seller shall, within 14 (fourteen) calendar days from the withdrawal of the order, refund the Buyer the amount paid under the previous order.

5.5. In all cases, the Seller is not liable to the Buyer for exceeding the delivery deadlines of the Goods if the Goods are not delivered or are delivered late due to the fault of the Buyer or circumstances depending on the Buyer.

5.6. In the cases provided for in this section, the Seller shall transfer the amounts to be refunded to the Buyer to the payer's bank account indicated at the time of submission of the relevant order of the Buyer, from which the payment for the order was made.

5.7. Upon receipt of the parcel, the Buyer must check whether the delivered goods correspond to the order (type of goods, quantity, shelf life, etc.). If discrepancies are noticed, the Buyer must immediately inform the Seller, and the return of the goods is carried out in accordance with the provisions of Clause 8 of the Rules.

6. PRICE OF GOODS AND PAYMENT FOR GOODS

6.1. In the Electronic store and in the buyer's basket, the prices of the Goods are indicated in euros excluding VAT. If VAT is applicable to the buyer in accordance with the applicable legal acts, it is calculated and displayed on a separate line and added to the total order amount. If the official currency of the Republic of Lithuania changes, the prices of the Goods are converted in the manner established by the applicable legal acts.

6.2. Regardless of the size, volume and method of delivery of the Purchase, a one-time packaging fee is applied to all Purchases, the amount of which is specified in the Rules of delivery of the Goods.

6.3. The Buyer may pay for the Goods only in the official currency of the Republic of Lithuania – euros. If the official currency of the Republic of Lithuania changes, the prices of the Goods are converted in the manner established by the applicable legal acts.

6.4. The price of the Goods being purchased is the price of the Goods valid in the Electronic store at the time of confirmation of the order of the Goods.

6.5. The conditions and rates of the Rules of delivery of the Goods, specified in the Rules of delivery of the Goods, valid at the time of submission of the order of the Goods, apply to the services of collection of the Goods from the Physical store or the Post office, delivery via the Courier service and/or delivery to the Parcel terminal. The price of delivery of the Goods is applied to the entire ordered Purchase and is not divided between individual Goods.  

6.6. The Buyer may pay for the Goods in the following ways:

6.6.1. by making an advance payment by bank transfer to the settlement account indicated by the Seller via the electronic banking system used by the Buyer or via the [www.paysera.lt](https://www.paysera.lt) platform. The Buyer undertakes to pay by advance payment order no later than within 3 (three) calendar days from the moment of submission of the order in the Electronic store. The payment is considered to have been made when the amount payable is credited to the Seller's bank account. The responsibility for data security during the Buyer's payment in this case rests with the payment system [www.paysera.lt](https://www.paysera.lt) or the specific bank, since all monetary transactions take place in the payment system and the bank's electronic banking system.

6.6.2. in cash or by bank card, paying them to the Courier service that delivered the Goods to the Buyer at the time of collection of the Goods.

6.6.3. in cash or by bank card, paying them to the Seller at the time of collection of the Goods from the Physical store.

6.7. If the Buyer fails to settle with the Seller within the period established in Clause 6.6.1 of the Rules, the Seller has the right to remove the Order submitted by the Buyer from the system.

6.8. The Seller shall, no later than within 2 (two) business days from the moment of payment by the Buyer for the Goods, place the VAT invoice issued by the Seller in the Buyer's Account and send to the Buyer at the e-mail address indicated by the Buyer this VAT invoice and/or an active link by which the Buyer may download the VAT invoice issued to them by the Seller. 

6.9. When the Seller issues a VAT invoice to the Buyer, the amounts of the Seller's promotions, discounts, loyalty points and the prices of the Goods given as gifts to the Buyer granted to the Purchase (not to the individual specific Goods included in the Purchase) are added up into the total amount of the discount granted to the Buyer, and this total discount is additionally applied to all Goods in the Purchase, by dividing the amount of that discount in proportion to the price of the Goods.

7. RULES FOR THE USE OF THE GIFT VOUCHER

7.1. You can only purchase a Gift voucher in the Electronic store.

7.2. The Gift voucher can only be used in the Electronic store.

7.3. The Gift voucher cannot be returned, extended, exchanged for a new voucher (if lost or misplaced) or for cash.

7.4. The Gift voucher is valid one time.

7.5. If the amount of the Gift voucher is not used up during one Order, the balance is not refunded.

7.6. If the amount of the Order is greater than the amount of money on the Gift voucher, the Buyer may pay the missing part by other indicated payment methods.

7.7. The Gift voucher is valid for 120 days from the date of its acquisition.

7.8. Upon expiration of the Gift voucher, it is automatically blocked, and the money is not refunded.

7.9. Counterfeiting, duplicating, using or acquiring the Gift voucher in any illegal manner is strictly prohibited.

7.10. By purchasing the Gift voucher, the Buyer confirms that they have read and agree to the rules for the acquisition and use of the Gift voucher.

7.11. In the event of technical malfunction of the Gift voucher, the Buyer should contact the Customer service department, which will help resolve the problem.

8.  WITHDRAWAL FROM THE AGREEMENT. EXCHANGE AND RETURN OF GOODS

8.1. The Buyer does not have the right to withdraw from the purchase–sale agreement and return the following goods to the Seller:

8.1.1. food products of proper quality, including food supplements;

8.1.2. goods of proper quality which the Buyer has used, damaged, the packaging of which has been damaged, or due to other actions performed by the Buyer the Goods have lost their commercial appearance, as well as goods of incomplete configuration (for example, specific parts of the Goods have been lost, the packaging has been lost or damaged, there is no instruction manual or warranty booklet if one was issued, etc.);

8.1.3. other Goods which the Seller has the right to refuse to accept in accordance with applicable legal acts.

8.2. The Goods are considered to be of inadequate quality if the shelf life of the Goods has expired, if the composition of the Goods contains ingredients prohibited by legal acts, if, due to improper storage conditions before the transportation or delivery of the Goods to the Buyer, the consistency of the Goods or other essential properties have changed, if the Goods are mechanically damaged, their packaging is damaged, or there are other defects in the quality of the Goods. Goods with a shelf life are sold in the Electronic store with a shelf life of no less than 3 (three) months, except in cases where it is clearly indicated in the Electronic store that the shelf life of specific Goods is shorter.

8.3. The Buyer has the right to return to the Seller those Goods ordered or purchased in the Electronic store which are not specified in Clause 7.1. of the Rules, by withdrawing from the concluded purchase–sale agreement in respect of all or part of the Goods in the order. In order to exercise this right, the Buyer must notify of the withdrawal from the purchase and sale agreement of the Goods:

8.3.1. no later than within 14 (fourteen) calendar days from the day the Goods were delivered to the Buyer, inform the Seller of the withdrawal from the agreement at the Seller's e-mail address info@b2b.mrbiceps.eu by submitting a free-form signed request or a completed form setting out the Buyer's decision to withdraw from the agreement; and

8.3.2. no later than within 14 (fourteen) calendar days from the day of informing the Seller of the withdrawal from the agreement, as provided in Clause 7.3.1. of the Rules, hand over the Goods to the Seller together with the document of acquisition of the Goods (a copy of the payment order and/or VAT invoice) and other accompanying documents (for example, the warranty service booklet), if applicable, in the manner provided in Clause 7.7 of these Rules. 

8.4. Buyers are provided with a statutory guarantee. If the Goods are covered by a manufacturer's (commercial) guarantee, all written information on its conditions is attached to the Goods.

8.5. Goods of proper quality being returned or exchanged must be suitable for resale – unopened, undamaged, not having lost their commercial appearance (labels not removed and undamaged, protective films not torn off, etc.) and must not have been used. The Goods must be returned in their original packaging, in the same configuration in which they were received by the Buyer, and the document of acquisition of the Goods, the warranty card (if it was issued), instructions for use, and other accessories of the Goods must be presented. If the Goods are not in full configuration, are damaged, untidy, or are not properly packaged, the Seller has the right not to accept the Goods, not to exchange them, and not to refund the money paid by the Buyer for the Goods.

8.6. The right to return goods of proper quality provided in Clause 7.3. of these Rules may be exercised only by such a Buyer who is considered a consumer under legal acts, i.e. a natural person who expresses the will to purchase, purchases, and uses goods to satisfy personal, family, or household needs unrelated to business or profession.

8.7. Goods of inadequate quality are exchanged or returned in accordance with these Rules and the legal acts of the Republic of Lithuania in force at the time of acquisition of the Goods.

8.8. The conditions for the return of the Goods are agreed individually with the Buyer, with the Buyer contacting the Seller at the e-mail address info@b2b.mrbiceps.eu or by phone +370 646 21250.

8.9. In cases of return of the Goods, the Seller refunds the money paid for the Goods to the Buyer within 14 (fourteen) calendar days from the day of return of the Goods, by transferring the money to the bank account of the payer for the Goods, unless the Seller and the Buyer agree on another method of compensation (e.g., loyalty points) which is acceptable to the Buyer. In the event that the Goods have already been actually dispatched to the Buyer, but are returned before being handed over to the Buyer (e.g., the parcel is redirected for return from a parcel locker or courier terminal), the packaging fee is not refunded to the Buyer, and the actual return costs (usually corresponding to the shipping costs that the Buyer paid for the order) are covered by the Buyer.

9. INTELLECTUAL PROPERTY

9.1. All rights to the Electronic store and to the works contained therein are protected. No content or information contained in the Electronic store may be reproduced, made publicly available, or distributed without the prior written consent of the Seller.

10. PROCESSING OF THE BUYER'S PERSONAL DATA 

10.1. The Buyer's personal data is processed under the conditions and in the manner provided for in the Privacy policy.

11. LIABILITY

11.1. The Buyer is fully responsible for the accuracy of the personal data they provide. If the Buyer provides incorrect or inaccurate personal data of themselves or of the persons they represent, the Seller is not liable for the consequences arising therefrom and acquires the right to claim compensation for the damages incurred from the Buyer.

11.2. The Customer (and/or Buyer) must keep their Account login password and other login data safe, and never disclose them to anyone. The Seller ensures that the Customers' login passwords are also unknown to the Seller and the Seller cannot disclose them to anyone, not even to the Customer themselves. All actions performed using the Buyer's login data to the Store are considered to have been performed by the Buyer, and the Seller does not assume liability for the consequences of such actions. The Customer/Buyer is solely responsible for all actions performed after logging in to the Account.

11.3. If the Electronic store contains links to other third-party websites, the Seller does not guarantee that the information that can be viewed by clicking on these links is correct, complete or accurate. Third parties are responsible for the content, correctness, completeness, and accuracy of the information provided by third parties. The Seller is not obligated to check the transmitted or stored external information or to identify illegal actions.

11.4. The information provided in the Electronic store is of an informational nature and cannot be understood as being able to replace the qualified consultation of a pharmacist or doctor.

11.5. It is prohibited to publicize or otherwise use the textual, visual, graphic, or any other material placed in the Electronic store without the written consent of the Seller. The Buyer is liable for this violation in the manner established by the legal acts of the Republic of Lithuania.

12. FINAL PROVISIONS

12.1. These Rules are prepared in accordance with the legal acts of the Republic of Lithuania. The law of the Republic of Lithuania applies to the relations regulated by these Rules, unless, pursuant to Article 6(2) of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I), the imperative (mandatory) provisions on consumer rights protection of the law of the country of the Buyer's habitual residence may apply

12.2. The Buyer sends any complaints, inquiries and/or notifications to the Seller by e-mail info@b2b.mrbiceps.eu or contacts the Seller by phone +370 646 21250 on business days from 10:00 to 18:00. A response to the complaint or notification submitted by the Buyer to the Seller is provided to the Buyer within 14 (fourteen) calendar days.

12.3. If the Buyer is not satisfied with the final response of the Seller, regarding the out-of-court settlement of consumer disputes, the Buyer has the right to apply to the State Consumer Rights Protection Authority (at the address Vilniaus g. 25, 01402 Vilnius, Lithuania; by e-mail tarnyba@vvtat.lt, by phone +370 5 2626751, website [www.vvtat.lt](https://www.vvtat.lt) ; to its territorial divisions in the counties) or to fill in the application form on the Electronic dispute resolution platform https://ec.europa.eu/odr/ .

12.4. All disputes arising from or related to the purchase–sale agreement or order between the Buyer and the Seller are resolved by negotiations. Failing to reach an agreement, the disputes are resolved in the manner established by the legal acts of the Republic of Lithuania.

12.5. The food supplements in the Electronic store are not medicines or pharmacy-related products. Food supplements are intended to supplement the diet, not to replace it. Food supplements are not intended to treat diseases, prevent them or diagnose them. Before starting to use any food supplement, it is recommended to consult your family doctor, trainer, or nutritionist. All information about the Goods provided in the Electronic store is information provided and summarized by the manufacturers, which you can find on their official websites. All Goods in the Electronic store are legal and notified in accordance with the procedure established by the laws of the Republic of Lithuania