Returns

In order to exercise the right to return the goods, the Buyer must, in accordance with the Rules of the Electronic Store and the applicable legal acts, notify of the withdrawal from the purchase and sale agreement of the goods: 

8.1. The Buyer does not have the right to withdraw from the purchase–sale agreement and return the following goods to the Seller:

8.1.1. goods manufactured according to the consumer's specific instructions, perishable goods or goods with a short shelf life and other goods specified in Article 6.228 (10), Paragraph 2 of the Civil Code;

8.1.2. goods of proper quality which the Buyer has used, damaged, the packaging of which has been damaged, or due to other actions performed by the Buyer the Goods have lost their commercial appearance, as well as goods of incomplete configuration (for example, specific parts of the Goods have been lost, the packaging has been lost or damaged, there is no instruction manual or warranty booklet if one was issued, etc.);

8.1.3. other Goods which the Seller has the right to refuse to accept in accordance with applicable legal acts.

8.2. The Goods are considered to be of inadequate quality if the shelf life of the Goods has expired, if the composition of the Goods contains ingredients prohibited by legal acts, if, due to improper storage conditions before the transportation or delivery of the Goods to the Buyer, the consistency of the Goods or other essential properties have changed, if the Goods are mechanically damaged, their packaging is damaged, or there are other defects in the quality of the Goods. Goods with a shelf life are sold in the Electronic Store with a shelf life of no less than 3 (three) months, except in cases where it is clearly indicated in the Electronic Store that the shelf life of specific Goods is shorter.

8.3. The Buyer has the right to return to the Seller those Goods ordered or purchased in the Electronic Store which are not specified in Clause 8.1. of the Rules, by withdrawing from the concluded purchase–sale agreement in respect of all or part of the Goods in the order. In order to exercise this right, the Buyer must notify of the withdrawal from the purchase and sale agreement of the Goods:

8.3.1. no later than within 14 (fourteen) calendar days from the day the Goods were delivered to the Buyer, inform the Seller of the withdrawal from the agreement at the Seller's e-mail address info@mrbiceps.lt by submitting a free-form signed request or a completed form setting out the Buyer's decision to withdraw from the agreement; and

8.3.2. no later than within 14 (fourteen) calendar days from the day of informing the Seller of the withdrawal from the agreement, as provided in Clause 8.3.1. of the Rules, hand over the Goods to the Seller together with the document of acquisition of the Goods (a copy of the payment order and/or VAT invoice) and other accompanying documents (for example, the warranty service booklet), if applicable, in the manner provided in Clause 8.8 of these Rules. 

8.4. Buyers are provided with a statutory guarantee. If the Goods are covered by a manufacturer's (commercial) guarantee, all written information on its conditions is attached to the Goods.

8.5. Goods of proper quality being returned or exchanged must be suitable for resale – unopened, undamaged, not having lost their commercial appearance (labels not removed and undamaged, protective films not torn off, etc.) and must not have been used. The Goods must be returned in their original packaging, in the same configuration in which they were received by the Buyer, and the document of acquisition of the Goods, the warranty card (if it was issued), instructions for use, and other accessories of the Goods must be presented. If the Goods are not in full configuration, are damaged, untidy, or are not properly packaged, the Seller has the right not to accept the Goods, not to exchange them, and not to refund the money paid by the Buyer for the Goods.

8.6. The right to return goods of proper quality provided in Clause 8.3. of these Rules may be exercised only by such a Buyer who is considered a consumer under legal acts, i.e. a natural person who expresses the will to purchase, purchases, and uses goods to satisfy personal, family, or household needs unrelated to business or profession.

8.8. Goods of inadequate quality are exchanged or returned in accordance with these Rules and the legal acts of the Republic of Lithuania in force at the time of acquisition of the Goods.

8.8. The conditions for the return of the Goods are agreed individually with the Buyer, with the Buyer contacting the Seller at the e-mail address info@mrbiceps.lt or by phone +380 646 21250.

8.9. In cases of return of the Goods, the Seller refunds the money paid for the Goods to the Buyer within 14 (fourteen) calendar days from the day of return of the Goods, by transferring the money to the bank account of the payer for the Goods, unless the Seller and the Buyer agree on another method of compensation (e.g. loyalty points) which is acceptable to the Buyer..